At Zohar Tour, we take pride in offering high-quality travel products. If for any reason you are not fully satisfied with your purchase, we’re here to help with a simple return and refund process.
1. Eligibility for Returns
- You may request a return within 7 days of receiving your order.
- To be eligible, the item must be:
- Unused and in its original packaging
- In the same condition that you received it
- Accompanied by the receipt or proof of purchase
2. Non-Returnable Items
The following items cannot be returned:
- Products damaged due to misuse
- Items marked as “Final Sale”
- Any item returned after the 7-day window
3. Return Process
To initiate a return:
- Contact us at [email protected] within 7 days of receiving your item.
- Provide your order number and reason for the return.
- Our team will review your request and provide return instructions.
Note: Return shipping costs are the responsibility of the customer unless the return is due to a product defect or incorrect item received.
4. Refunds
- Once we receive and inspect your returned item, we will notify you via email about the status of your refund.
- If approved, your refund will be processed and issued as cash at the time of item pickup or delivery, depending on the situation and location.
- Refunds are typically processed within 5–7 business days after we receive the return.
5. Damaged or Defective Items
If your order arrives damaged or you receive a defective product, please contact us immediately at [email protected] with clear photos of the item. We will arrange a replacement or a full refund as appropriate.
For any questions or concerns about your return, contact us at:
Email: [email protected]